As I told you, the previous samples were made by ink-jet printing machine to save the sample costs, and can’t be regarded as a color proof. Because it can’t print out correct colors such as the red, grey, golden, blue etc., especially the spot colors.
It’s your first time to put forward the color variation problem. If you are so strict with the colors, you should told me in advance and we have to change the working procedures. And $100 sample charges for each print should be borne by you, all the samples will be run on professional big factory printing machine and the colors are nearly 95% right.
We have a partnership for so many years, I hope that you can give us another chance to improve in the future orders.Actually, it’s not our fault but a better communication.
Please trust us. The Christmas bags in these darker red will not have a big impact on the selling, as we produced a lot for our other customer these years.
If you have any comments, please let meknow. Thanks!